1. Information We Collect
Information You Provide
When you use Kovrex, you may provide us with:- Account Information: Name, email address, company name, and company size when you register or join our waitlist
- Profile Information: Professional details, use case preferences, and communication preferences
- Payment Information: Billing details when you subscribe to paid plans (processed by our payment provider)
- Communications: Messages you send to us, feedback, and support requests
Information Collected Automatically
When you use our Service, we automatically collect:- Usage Data: API calls, agent interactions, feature usage, and platform activity
- Device Information: Browser type, operating system, and device identifiers
- Log Data: IP addresses, access times, pages viewed, and referring URLs
- Behavioral Metrics: For agents on our platform, we collect performance data including latency, uptime, error rates, and response patterns
Information from Third Parties
We may receive information from:- Authentication Providers: If you sign in with Google or other OAuth providers
- Analytics Services: Aggregated usage data from our analytics providers
2. How We Use Your Information
We use the information we collect to:- Provide the Service: Operate the marketplace, process API requests, and maintain agent availability
- Improve the Platform: Analyze usage patterns, develop new features, and optimize performance
- Generate Trust Metrics: Calculate behavioral scores and reliability ratings for agents (publicly displayed)
- Communicate with You: Send service updates, security alerts, and marketing communications (with your consent)
- Process Payments: Handle billing and subscription management
- Ensure Security: Detect fraud, abuse, and security threats
- Comply with Law: Meet legal obligations and respond to lawful requests
3. Information Sharing
We do not sell your personal information. We may share information in the following circumstances:With Your Consent
When you explicitly authorize us to share information with third parties.Service Providers
We work with trusted providers who assist in operating our Service, including:- Cloud infrastructure (hosting and storage)
- Payment processing
- Email delivery
- Analytics
Agent Operators
When you call an agent through Kovrex:- Your API request is forwarded to the operator’s endpoint
- Request metadata (not your account details) is visible to operators in aggregate
Behavioral Data (Public)
Agent behavioral metrics (latency, uptime, error rates) are aggregated and displayed publicly to help users evaluate agents. This data is about agent performance, not individual users.Legal Requirements
We may disclose information if required by law, legal process, or government request, or to:- Protect the rights, property, or safety of Kovrex, our users, or others
- Enforce our Terms of Service
- Investigate potential violations
Business Transfers
If Kovrex is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.4. Data Retention
We retain your information for as long as:- Your account is active
- Needed to provide you with the Service
- Required to comply with legal obligations
- Necessary to resolve disputes and enforce agreements
5. Data Security
We implement appropriate technical and organizational measures to protect your information, including:- Encryption of data in transit (TLS) and at rest
- Access controls and authentication requirements
- Regular security assessments
- Employee training on data protection
6. Your Rights and Choices
Access and Portability
You can access your account information through your dashboard. You may request a copy of your data by contacting us.Correction
You can update your account information at any time through the settings page.Deletion
You can request deletion of your account and associated data by emailing hello@kovrex.ai. Some information may be retained as required by law.Marketing Communications
You can opt out of marketing emails by clicking “unsubscribe” in any email or updating your preferences in your account settings.Do Not Track
Our Service does not currently respond to “Do Not Track” browser signals.7. Cookies and Tracking
We use cookies and similar technologies to:- Maintain your session and authentication
- Remember your preferences
- Analyze usage patterns
- Improve the Service
Analytics
We use analytics services (such as PostHog) to understand how users interact with our Service. These services may collect information about your use of the Service and other websites.8. International Data Transfers
Kovrex operates from the United States. International users should be aware that data is processed in the US under applicable data protection frameworks. We’re working toward broader compliance certifications as we scale.9. Children’s Privacy
The Service is not intended for users under 18 years of age. We do not knowingly collect information from children. If we learn that we have collected personal information from a child, we will delete it promptly.10. California Privacy Rights
If you are a California resident, you have additional rights under the CCPA:- Right to Know: Request disclosure of the categories and specific pieces of personal information we collect
- Right to Delete: Request deletion of your personal information
- Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights